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Red Folder: Referring Students to Support

At the University of Tampa, we care deeply about our students' well-being. As members of the UTampa community, faculty and staff play a crucial role in supportingstudents' overall success. This guide is designed to help faculty and staff recognize, respond to and refer students who may be dealing with academic, personal, oremotional challenges with compassion and support.

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Immediate Assistance

Is the student’s behavior clearly reckless or dangerousand/or is the student at immediate risk of harming selfor others?

IF YES:

Student is Off Campus

Is the student’s behavior clearly reckless or dangerous and/or is the student at immediate risk of harming self or others?

IF NO:

Recognize

If you have a feeling that something is“off”or out of the ordinary behavior range of a student, you are usually correct.

Some observed behaviors that indicate distress may include:

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  • Repeated absences and/or decline inquality of work
  • Unusual or concerning content incoursework or communications
  • Continual requests for assignmentextensions or course adjustments with nodocumentation
  • Behavior that interferes with classroom, group work, or activity engagement
  • Increased need for support that is more personal than academic

  • Evidence of intoxication or impairment
  • Consistently hungover
  • Dramatic increase/decrease in energy level
  • Excessive sleepiness or sleep disturbance
  • Noticeable changes in physical appearance or hygiene
  • Seeming disoriented or confused

  • Self-disclosure of distress related to family, relationships, mental state, or finances
  • Strained interpersonal relationships, isolating behaviors, lack of sense of belonging, or decreasing self-image
  • Noticeable changes in behavioral patterns or habits
  • Expressions of extreme hopelessness
  • Unusual emotional response to events, such as exaggerated anger, sadness, or flat affect
  • Disregarding boundaries
  • Displays of paranoia, delusional thinking, or hallucinations
  • Expressions of concern about the student by peers

  • Noticeable physical injuries, such as bruises, cutting marks on arms or legs, or burns
  • Verbal, written, or implied references to suicide, homicide, assault, or self-injury
  • Unprovoked anger, hostility, or physical violence
  • Stalking, closely tracking others, following others, or harassing behavior
  • Preoccupation with violence, death, self-harm, and/or weapons in coursework or communications
  • Frightening and/or disruptive behaviors

Respond

Each situation is unique. Use these important tips to determine the most appropriate response for a distressed student.

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  • Feeling overwhelmed is a common reaction and means you care
  • Take three deep breaths and invite the student to join you
  • Speak calmly with moderate pace and volume
  • Offer the student water and get some for yourself, too

  • Be direct
  • Stick to the facts
  • Don’t make assumptions
  • Describe the changes you have noticed
  • Ask them if they are okay
  • Listen to understand, not to respond

"How are you, really?

"You have seemed down recently.Is there anything you want to talk about?

"I have missed youin class lately.Iseverything ok?

  • Be present, patient, and listen to them
  • Demonstrate empathy for what they are going through
  • Let them know they are not alone, and you are there for them
  • Provide them a space to be heard and don’t make assumptions about them
  • Be curious - ask them questions
  • Describe changes you have noticed

" That must be hard. I wantto help you find the rightresources.

"That soundsreallychallenging.Let’s figure outyour next step.

  • Determine the need and resources
  • Reaffirm your support and care
  • Connect them to resources
  • Encourage the student to check back in if needed
  • Follow up to see if they need additional support

"Thank you for sharing yourexperience. I am not anexpert in this area, but Iknow someone who mightbe able to help. Would it beokay if I put you in contactwith them?

" It sounds like you’vebeen struggling, have youthought about visitingCounseling Services? Ihave heard great thingsfrom students.

"I care about you, and I’m really concerned about whatyou've shared with me. To make sure you’re safe, I’mgoing to call Campus Safety so they can supportyou. You’re not in trouble - I just want to make sureyou'renot alone in this.

INFORM YOUR SUPERVISOR

Alert your supervisor/chair/dean about yourinteraction. The Family Educational Rights and PrivacyAct (FERPA) permits communication about a student ofconcern with those who have a legitimate educationalinterest or a need to know.

COMPLY WITH MANDATORYREPORTING

f a student discloses an incident of sexual or gender-based harassment or assault, you must submit a .

TAKE CARE OF YOURSELF

Reflect on your own boundaries, self-care, and support needs. Seek support from colleagues, supervisors, and department heads. Utilize the or the.

Mandatory Reporting

If you believe that the student may disclose sexual misconduct, inform them that you are not a confidential resource and will be required to submit a .


Refer

First, follow the steps listed here to the right. Does the student need immediate assistance?

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The student’s behavior is clearly reckless ordangerous and/or the student is at immediate risk ofharming self or others.

WHAT TO DO:

If the student is on campus

CALL CAMPUS SAFETY AT

(813) 257-7777

OR

If the student is off campus

CALL 911

Follow-up by submitting a

The student shows signs of distress, but it is notclear how serious it is. I feel uneasy and/or reallyconcerned about the student’s behavior.

WHAT TO DO:

CALL COUNSELING SERVICES AT

(813) 257-4114

if between 8:30 a.m. and 5 p.m.

Let them know you have a student who needs to

speak to someone and/or you need assistance in

determining next steps.

OR

CALL THE 24/7 SUPPORT LINE AT

(833) 755-0484

Follow-up by submitting a

I am not concerned for anyone’s immediate safety,but the student is having academic and/or personalissues and could use some support.

WHAT TO DO:

View the

WHERE TO REFER A STUDENT

information included on the page below for additional

support.

Encourage the student to set up an appointment or

assist them in doing so.


Where to Refer Students

Resources based on students' disclosed concerns.

Student's Disclosed ConcernWhere to Refer
Victim of sexual misconduct
(e.g. sexual harassment, sexual discrimination,stalking, domestic violence, and/or sexual assault)
You must submit a online or by email at titleix@ut.edu and refer the student to Victim Advocacy at (813) 257-3900
Victim of a crimeSubmit a
Experiencing a bias-related incidentSubmit a
Death of a family member or close friendSubmit a

Student's Disclosed ConcernWhere to Refer
Mental health concern
  • Encourage the student to contact Counseling Services for an appointment at (813) 257-4114
  • Also, provide the student with the 24/7 support line number (833) 755-0484
  • Submit a
Physical health concern
  • Encourage the student to contact Medical Services for an appointment at (813) 253-6250
  • Submit a
Feeling anxious, lonely, orstressed
Disruptive behavior
  • Submit a
  • Refer to the for classroom behavioral issues

Student's Disclosed ConcernWhere to Refer
Generally concerning behavior
  • Submit a
Wanting to get involved andconnect with peers
Financial assistance or help withbasic needs
Roommate conflict in on-campushousing
  • Tell the student to speak to their Resident Assistant or Area Coordinator
  • If the roommate’s behavior is a violation of the student code of conduct, tell the student to submit a
Need for accommodation or concernsabout existing accommodations

Student's Disclosed ConcernWhere to Refer
Grading issue or professorconcern
  • Students should first attempt to resolve concerns with their professor
  • If unresolved, contact the Department Chair
  • If still unresolved, contact the College Dean
  • Refer student to the or in the Catalog
Need academic support orrepeated absences
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